Quality, Productivity and Work Organisation
My last article took a look at the new Clause 7.1.6 in ISO 9001:2015, which concerns organizational knowledge and its management.
The article also introduced the strategic knowledge management framework.
A detailed explanation of each of the framework’s eight elements is given here.
Peter Drucker once said,
“The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing.
The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker.”
The importance of knowledge management (KM) as an important element of business excellence or strategic quality programs is gaining recognition.
Knowledge Management (KM) must be an enabler to achieve strategic business objectives.
Knowledge Strategy must evolve from Business Strategy and again contribute to achieving business results.
This paper covers key steps in KM and critical success factors.
It shows how to derive business results from KM, how to motivate Knowledge Performance and create a culture of knowledge sharing.
It also suggests measures of KM success that are linked to achievement of real business results.
Por Marcelo Justa Em 1990, quinze anos após o início de seus estudos, Peter Senge popularizou as cinco disciplinas através … Mais
La actividad de las pequeñas y medianas empresas es uno de los motores de las economías emergentes.
Con su espíritu innovador dinamizan el mercado y generan millones de puestos de trabajo. Sin embargo, el 80 por ciento de ellas no sobrevive luego de los dos primeros años.
Desde entonces, su crecimiento estará sujeto no solo a los vaivenes macroeconómicos, sino también a un enemigo interno y silencioso:
la escasa profesionalización que afecta el desarrollo de sus empleados y
la calidad del producto
